Help
We want every piece in your kitchen to earn its place. If something doesn't, send it back — no story required.
30-day return window
From the day your order is delivered. Items must be unused, in original packaging.
Free US return shipping
On all orders over $100. We email a prepaid label within 24 hours of your request.
Lifetime craftsmanship guarantee
Separate from the return window. If a piece fails in normal use — ever — we will repair, replace, or refund it.
Refunds back to the original method
Processed within 3 business days of us receiving the return. Card refunds typically settle in 5–10 days.
Start a return at returns@alvixpress.com with your order number. A real person responds within one business day.